Case Study: Cookies for Kids’ Cancer streamlines donation tracking and donor engagement with Eigen X

Cookies for Kids’ Cancer reduces donation processing time with Eigen X

Cookies for Kids’ Cancer, a national non-profit, faced challenges managing its Salesforce CRM and supporting applications. They lacked the internal resources to handle the platform and needed better data tracking for donations, affiliations, and contact relationships. They also required improved donor engagement through automated email communications post-donation.

Eigen X provided support and implemented a solution using Sales Cloud and NPSP. They modified an integration to improve how donations are tracked, set up automated email notifications for donations, and created reports and Salesforce Flows to format data. As a result, Eigen X helped Cookies for Kids’ Cancer reduce processing time, increase data security, and fully automate their donation and sales process, including sending automated "Thank-You" messages.

Cookies for Kids’ Cancer