Case Study: Comcast improves network construction operations with Eigen X and Salesforce CRM

Comcast processes over $2B in partner invoices with Eigen X

Eigen X worked with Comcast, a global media and technology company, to address challenges in its heavily customized Salesforce system. Comcast faced growing technical debt and code instability while needing to harmonize its cable and fiber network construction process across dozens of markets and thousands of business partners. There was also a high demand from integration partners for data and business process access.

The solution implemented by Eigen X involved introducing software development best practices to reduce development effort and refactoring components for a better user experience. They created REST-based APIs for integration with various Comcast systems and built an advanced security model. As a result, Eigen X helped Comcast achieve improved feature velocity, zero errors due to Salesforce limits, and the processing of over $2 billion in business partner invoices annually.

Comcast