Case Study: Comcast improves network construction operations with Eigen X and Salesforce CRM

Comcast processes over $2B in partner invoices annually with Eigen X

Eigen X worked with Comcast, a global media and technology company, to address challenges stemming from its heavily customized Salesforce CRM system. Comcast needed to harmonize cable and fiber network construction processes across dozens of markets and thousands of business partners. The system was burdened with technical debt and code instability, and there was a growing demand from numerous integration partners for data access, all while supporting over 25,000 users who required extremely high availability.

The solution from Eigen X involved introducing software development best practices to reduce development effort and refactoring key components for better performance. They created REST-based APIs to integrate with various Comcast systems and built an advanced security model using Apex sharing rules. As a result, Eigen X helped Comcast achieve improved feature velocity and application insight, completely eliminate errors due to Salesforce limits, and successfully process over $2 billion in business partner invoices annually.

Comcast