Case Study: Chemours boosts sales productivity with Eigen X and Salesforce Einstein Analytics

Chemours boosts sales productivity by 15% with Eigen X

The Chemours Company, a major chemical manufacturer, faced significant challenges with its Salesforce adoption and data visibility. Their sales team struggled to access real-time order status and account receivables from their SAP system, often spending hours generating manual reports. This inefficiency led to poor customer service and a lack of pipeline visibility. Partnering with vendor Eigen X, Chemours sought a solution leveraging Einstein Analytics to address these critical issues.

Eigen X implemented a solution by integrating SAP order data into Einstein Analytics and creating tailored dashboards embedded directly within Salesforce. This provided account reps and sales managers with immediate visibility into key metrics. The implementation, which included a focus on data quality and user adoption, resulted in a 35% increase in Salesforce adoption and a 15% boost in sales productivity. These successes led Chemours to sign a three-year contract with Salesforce, moving away from a year-by-year approach. Eigen X's work enabled the sales team to act proactively, significantly improving efficiency and customer service.

Chemours