Case Study: Cal State East Bay boosts undergraduate intake efficiency with Eigen X and Salesforce

Cal State East Bay reduces undergraduate intake reviewer effort by 30% with Eigen X

Eigen X worked with California State University East Bay (Cal State East Bay) to address challenges in its enrollment processes. The university needed to consolidate multiple solutions into a single Salesforce instance, streamline its undergraduate intake, and reduce technical debt across various departments including Admissions and Accessibility Services.

The solution implemented by Eigen X involved leveraging native Salesforce tools and the Enrollment Rx package to consolidate systems. This resulted in a 30% increase in efficiency for intake reviewers and a quantifiable reduction in maintenance costs. Eigen X also successfully enhanced accessibility services, achieving a 25% reduction in clicks to completion for students with disabilities.

Cal State East Bay