Case Study: Cal State East Bay streamlines admissions, payroll, and accessibility services with Eigen X

Cal State East Bay cuts Faculty Payroll clicks by 30% with Eigen X

California State University East Bay faced challenges with antiquated admissions processes, a cumbersome custom payroll solution built in MS Access, an expensive accessibility service platform, and complex Dell Boomi integrations between PeopleSoft and Salesforce. To address these issues, the university partnered with vendor Eigen X to implement a solution leveraging Salesforce products including Sales Cloud, Service Cloud, and Community Cloud.

Eigen X constructed a custom Salesforce flow solution, built an Accessibility Services Student portal using Experience Cloud, and replaced the legacy payroll system with native Salesforce automation. The vendor also consolidated all integrations into streamlined jobs. As a result, Eigen X helped Cal State East Bay reduce clicks in the Faculty Payroll solution by over 30%, cut data lag time from 3 days to 1 day, and decreased manual input on Accessibility Service forms by over 40%, significantly improving staff adoption and process accuracy.

Cal State East Bay