Case Study: Bringing Hope Home streamlines nonprofit operations with Eigen X Salesforce support

Bringing Hope Home streamlines nonprofit support with Eigen X in bi-weekly guidance and bi-monthly training

Bringing Hope Home, a nonprofit organization supporting local families affected by cancer, faced challenges in managing its technology infrastructure without an internal IT team. They struggled to monitor the health of their key systems, including Salesforce, FormAssembly, and Nintex Drawloop, and had difficulty ensuring data was captured correctly and that they could create effective reports.

Eigen X provided ongoing support, system monitoring, and security management for the client. The vendor implemented automated monitoring tools, ensured correct data mapping from forms, created customized reports and dashboards, and resolved user access issues. As a result, Eigen X freed up the staff to focus on their mission, ensured all data was captured successfully, and enabled the organization to make data-driven decisions with accurate reports.

Bringing Hope Home