Case Study: Armstrong World Industries streamlines sales, service, and CAD workflows with Eigen X

Armstrong World Industries improves CAD and BOM turnaround with Eigen X

Armstrong World Industries faced challenges with inefficient data collection using disparate Excel files for distributor scorecards, poor integration between its AWS-hosted lead scoring system and Salesforce, and a manual, email-driven process for handling CAD and BOM requests that caused delays and data quality issues. They partnered with Eigen X to address these inefficiencies.

Eigen X implemented a solution utilizing Salesforce Cloud products. They created a standardized scorecard object for reporting, built API integrations with the lead scoring system, and automated the CAD/BOM request and quoting processes. The results included improved data quality, better year-over-year distributor reporting, prioritized lead management for sales reps, a significantly faster quote-to-case process, and increased customer satisfaction leading to more sales.

Armstrong World Industries