Case Study: Armstrong Flooring Inc. achieves streamlined Salesforce access, pricing accuracy, and customer service efficiency with Eigen X

Armstrong Flooring Inc. streamlines Salesforce access and pricing accuracy with Eigen X

Armstrong Flooring Inc. (AFI), an enterprise manufacturing company, faced challenges in its go-to-market strategy that required a shift to a distribution model. This change created several technical needs, including migrating its Australian business data to a separate Salesforce instance, enabling specialized pricing, and implementing a Single Sign-On strategy to meet Salesforce MFA criteria. They partnered with vendor Eigen X, which utilized Salesforce's Sales Cloud and Service Cloud to address these issues.

Eigen X implemented a solution that included a complete data migration and the integration of Single Sign-On for secure access. They created automated flows to generate accurate price lists for sales reps based on account types and discount levels. Eigen X also implemented Service Cloud with telephony integration via RingCentral to manage customer cases. The results included increased customer service productivity, a streamlined login process, and the ability for service reps to present precise pricing to clients, improving the overall customer experience.

Armstrong Flooring Inc. (afi)