Case Study: Armstrong Flooring Braeside Mills achieves streamlined Salesforce access and better service productivity with Eigen X

Armstrong Flooring Braeside Mills (aus) improves service for 120 employees with Eigen X

Eigen X worked with Armstrong Flooring Braeside Mills, an Australian-owned manufacturer of commercial vinyl flooring, to address several challenges. The customer needed to migrate its data to a new, Australia-specific Salesforce instance, implement specialized price lists, regulate a single sign-on strategy, and introduce Service Cloud to organize its sales and business processes.

The solution from Eigen X involved a complete data migration and the implementation of Single Sign-On to meet security requirements. They created automated flows to generate accurate price lists based on account types and integrated Service Cloud with RingCentral for telephony. As a result, Eigen X helped Armstrong Flooring improve customer service productivity, streamline its sign-on process, and empower service reps to present clients with precise pricing.

Armstrong Flooring Braeside Mills (aus)