Case Study: Appareo improves field service efficiency and data accuracy with Eigen X

Appareo reduces case travel by 10% with Eigen X

Appareo, a subsidiary of AGCO specializing in aviation technology, faced challenges with its Salesforce implementation. The company was using separate Salesforce instances for sales and service data, leading to inconsistent governance, integration errors, and insufficient tracking. They also needed enhanced field service functionality and were struggling with the usability of the mobile app. Eigen X was engaged to address these issues.

Eigen X migrated users and data between the instances and configured key Field Service functionality, which reduced travel for case resolution by 10%. They resolved integration issues with Vonage, implemented Case Products for better tracking, and optimized the mobile experience. The solution unified sales processes and data management for Appareo, resulting in improved data accuracy and expanded reporting capabilities for the parent company, AGCO.

Appareo