Case Study: County of Sonoma Energy and Sustainability improves constituent service with Eide Bailly and Salesforce

County of Sonoma Energy and Sustainability unifies 19 databases with Eide Bailly

The County of Sonoma Energy and Sustainability department faced a challenge with 19 disconnected databases and siloed information, which created inefficiencies for both staff and constituents. This led them to partner with vendor Eide Bailly to find a better way to manage customer relationships and share information across teams.

Working with Eide Bailly and Salesforce, the county implemented Service Cloud and Community Cloud, integrating them with legacy systems. The solution provided by Eide Bailly combined the disparate databases into a single CRM, improving data integrity and creating a comprehensive view of constituents. This resulted in a new self-service portal for the community and increased visibility across departments, leading to greater efficiency and superior service.

County of Sonoma Energy and Sustainability