Case Study: Telstra Health achieves smooth call centre onboarding with EI Design

Telstra Health delivers 35 onboarding modules in 3 months with EI Design

Telstra Health faced the challenge of onboarding its call center team to provide the 1800 RESPECT service within a strict three-month window. Their existing 35 eLearning modules required development to deliver essential training on health support topics for a smooth transition from the previous service provider. Vendor EI Design was engaged to address this urgent need.

EI Design implemented an agile approach, using Articulate Rise to collaboratively design and progressively develop the modules. They delivered LMS-compliant SCORM and web packages on time. This solution enabled Telstra Health's team to successfully go live with the new service, ensuring a seamless transition for the health support services.

Telstra Health