Case Study: University of Utah Health’s Transplant Center removes record retrieval bottlenecks with eHealth Technologies

University of Utah Health Transplant Center manages 67% more referrals with eHealth Technologies

University of Utah Health's Transplant Center faced significant bottlenecks in patient intake, primarily due to delays in retrieving medical records. With 60% of its patients coming from rural areas and small hospitals lacking electronic systems, the pre-evaluation process was often stalled for months. To address this challenge, the center turned to the vendor eHealth Technologies for a solution, specifically implementing the eHealth Connect Record Retrieval service.

By using eHealth Technologies' services, including the Intelligent Clinical Record which organizes documents chronologically and highlights key terms, the center streamlined its workflow. The results were significant; after implementation, the center effectively managed a 67% increase in referrals. The vendor, eHealth Technologies, enabled the center to open its doors to more patients and also provided unexpected benefits for post-transplant care coordination across its wide regional network.

University of Utah Health