Case Study: University of Nebraska Medical Center reduces record retrieval time with eHealth Technologies

University of Nebraska Medical Center cuts record retrieval time from one month to 5 days with eHealth Technologies

The University of Nebraska Medical Center's Kidney/Pancreas Transplant Office faced a significant challenge in gathering external medical records and images for transplant candidates, a process its manager described as "painful" and time-consuming. This arduous task, which often took about a month, delayed initial patient consultations and the overall evaluation process. To address this, the center implemented eHealth Technologies' eHealth Connect Record Retrieval service.

By outsourcing medical record collection to eHealth Technologies, the center saw impressive results. The vendor's service collected, digitized, and organized records, reducing the average retrieval time from one month to just five days, and sometimes within one to two days. This efficiency gain slashed the patient evaluation period from four months to two weeks, eliminated scheduling delays, reduced staff stress, and ultimately allowed patients to receive transplants sooner for better outcomes.

University of Nebraska Medical Center