Case Study: Penn State Milton S. Hershey Medical Center speeds transplant record retrieval with eHealth Technologies

Penn State Milton S. Hershey Medical Center cuts medical record turnaround from 14 days to 1 week with eHealth Technologies

Penn State Milton S. Hershey Medical Center's Abdominal Transplant Department faced significant delays and inefficiencies in obtaining external medical records for transplant candidate evaluations. This laborious process often led to unnecessary duplicate testing and postponed patient presentations at selection committee meetings. To address this, they partnered with eHealth Technologies and implemented its eHealth Connect Record Retrieval service.

By using eHealth Connect, eHealth Technologies dramatically reduced the average turnaround time for receiving records from 14 days to just 1-2 days for urgent requests and within a week for non-urgent ones. This allowed the department to evaluate and list patients much quicker. The solution also created substantial operational savings, estimated at one full-time employee's salary annually, and freed up approximately 16 staff hours per week that were previously spent tracking down records.

Penn State Milton S. Hershey Medical Center