Case Study: Henry Ford Health System reduces clinical record retrieval time with eHealth Connect by eHealth Technologies

Henry Ford Health System reduces clinical record retrieval from two weeks to two days with eHealth Technologies

Henry Ford Health System, an integrated regional health system based in Detroit, faced a significant challenge in gathering complete external medical records for referred patients, a process that was taking its staff up to two weeks. This delay impacted the ability of specialists, particularly at the Transplant Institute and cancer center, to quickly evaluate patients and develop treatment plans. To address this, they partnered with eHealth Technologies and implemented its eHealth Connect® Record Retrieval service.

eHealth Technologies solved this by retrieving, organizing, and digitizing patient records from external sources, then delivering them directly into Henry Ford's EMR and PACS systems within 48 hours. This solution dramatically reduced the record retrieval process from two weeks to just two days. The measurable impact includes improved staff satisfaction, eliminated appointment delays, and the ability for multi-specialty teams to collaborate on treatment plans much faster, ultimately providing patients with more immediate care.

Henry Ford Health System