Case Study: Banner-University Medicine Transplant Institute streamlines intake and improves medical record accuracy with eHealth Technologies

Banner-University Medicine Transplant Institute saves days to weeks in referral processing with eHealth Technologies

Banner-University Medicine Transplant Institute, a transplant center with programs for liver, kidney, heart, and lung patients, faced an inefficient and time-consuming intake process. Their staff spent hours manually retrieving, sorting, and scanning faxed medical records, which was particularly challenging during healthcare worker shortages. To address this, the institute partnered with eHealth Technologies for their eHealth Connect Record Retrieval and Intelligent Clinical Record services to automate and streamline record collection.

eHealth Technologies implemented a solution that replaced the manual process with organized, searchable digital files. This allowed Banner's staff to quickly upload a single indexed record, saving days or weeks in referral processing and enabling physicians to find information efficiently. The solution improved the accuracy of medical records, leading to more meaningful patient consultations and eliminating duplicate tests. A significant result was the ability to avoid hiring additional clerical staff during shortages, and a majority of the service costs are reimbursable through the Medicare Cost Report.

Banner-University Medicine Transplant Institute