Case Study: a third party administrator increases patient satisfaction and reduces inefficiencies with eHealth Technologies

a third party administrator streamlines record retrieval across 9,000 locations with eHealth Technologies

A large third party administrator (TPA) based in the midwest faced a challenge in efficiently gathering the medical records needed to expedite patient care for its growing programs across all 50 states. Lacking the necessary manpower to handle fluctuating volumes, they partnered with eHealth Technologies to utilize its eHealth Connect Record Retrieval and Intelligent Clinical Record services.

eHealth Technologies implemented a solution to collect, clinically organize, and deliver medical records and images, which included streamlining intake for complex cases and providing Image Integration to eliminate manual uploads from CDs. This allowed the TPA to maintain high service levels, save staff considerable time, and improve operational workflows. As a result, the TPA increased patient satisfaction, reduced inefficiencies and costs, and enabled its staff to focus more on patient coordination services.

Third Party Administrator