Case Study: Oregon Institute of Technology modernizes communications, security, and IT governance with eGroup

Oregon Institute of Technology achieves near-100% phone user adoption with eGroup

Oregon Institute of Technology (OIT) partnered with vendor eGroup to modernize its aging communications infrastructure and strengthen its security and IT governance practices. Their challenges included replacing an outdated Avaya PBX system, protecting against evolving cyber threats, and establishing formal, repeatable operational frameworks.

eGroup implemented a comprehensive solution using Microsoft technologies, including Teams Phone for modernized communications and Microsoft's integrated security stack (Defender, Sentinel, Purview) for protection. Through strategic advisory services, eGroup also helped OIT build sustainable IT governance with service catalogs and succession plans. The results included near-universal user adoption of the new phone system, improved security visibility and response, reduced operational risk, and the justification for additional IT staff. eGroup provided a trusted partnership throughout this decade-long transformation.

Oregon Institute of Technology