Case Study: Torbay Council improves citizen data protection with Egress

Torbay Council selects market-leading email and file encryption software to protect citizens’ confidential data

Torbay Council, which serves more than 130,000 residents, needed a better way to protect highly sensitive citizen data shared with external partners such as care workers, schools, and social care organisations. The council wanted to improve email and file transfer security while giving users more control over who could access shared information, and selected Egress Switch to meet those needs.

Egress implemented Switch to encrypt emails and attachments, securely transfer large files, and provide audit trails and real-time access revocation. The solution gave Torbay Council “follow the data” control over shared information, including time-based restrictions, helping the council maintain visibility and control after sending data and reduce the risk of data loss, leakage, penalties, and reputational damage.

Torbay Council

Kelly Prince

Information Governance Lead