Case Study: North Wales Fire and Rescue Service (NWFRS) achieves secure information sharing across departments with Egress Switch

North Wales Fire and Rescue Service (NWFRS) uses Egress Switch to meet the increasing need for staff to exchange electronic information securely with external third parties

North Wales Fire and Rescue Service (NWFRS) needed a secure way for staff to exchange sensitive information with external partners, including emergency services, local authorities, the NHS, and charities. To meet this challenge, NWFRS adopted Egress Switch to support secure email, file transfer, and collaboration across multiple departments while protecting both citizen and employee data.

Using Egress Switch, NWFRS was able to securely share Home Fire Safety Check referrals, voice recordings, incident information, emergency planning data, payroll details, and confidential HR information. The solution was easy for recipients to use and helped enable secure multi-agency collaboration, while ensuring sensitive information could be exchanged without slowing operations or compromising security.

NWFRS

Sarah Roberts

Head of ICT