Case Study: ManpowerGroup achieves fee reductions, real-time spend visibility, and improved travel service with Egencia

ManpowerGroup Cuts Fees, Gains Spend Visibility, and Improves Travel Consultant Service with Egencia

ManpowerGroup, a global workforce solutions firm with ~3,600 offices in 80 countries, tasked new Travel Manager Jennifer Zimmerman with cutting travel costs by 2%. She faced an incumbent travel agency that levied add-on fees for simple requests, provided slow (24–48 hour) reporting, offered little spend visibility, and delivered only 68% online booking adoption — all limiting policy enforcement and cost control.

ManpowerGroup switched to Egencia, using its account and implementation teams plus tools like a dashboard, on-demand reporting, Policy Report, Guest Profile and Traveler Groups, and a virtual/small agent team. The result was real-time spend visibility, elimination of many add-on fees, improved service, online adoption rising to ~84–85%, an 85% traveler satisfaction score, and ManpowerGroup nearing its 2% travel-cost reduction goal within six months.

ManpowerGroup

Jennifer Zimmerman

Travel and Procurement Manager