Case Study: Local FMCG Retailing Company (Company B) achieves 20% travel spend reduction and $100K savings in 3 months with Egencia

Local FMCG Retailing Company - Customer Case Study

Company B, a personal-care retailer with a $2M annual travel budget, had no formal travel policy, multiple booking channels, heavy reliance on a single airline and a culture of last‑minute bookings. Egencia was engaged in 2012 to create and implement a new travel policy and approval process to reduce travel spend (target $250K) without cutting the number of trips.

Egencia standardized bookings through one channel, provided training and communications, and analyzed three months of data to recommend a “best fare of the day” policy (including low‑cost carriers), a 14‑day advance purchase rule for domestic travel, and pre‑trip approvals. Implemented in July 2012, these changes cut travel spend by 20% (over $100K saved in three months, 40% of the annual target), shifted 20% of bookings to lower‑cost carriers, and increased average advance purchase to 16.45 days, delivering further savings.