Case Study: Lacoste achieves 93% online adoption and a successful managed travel program with Egencia

Lacoste Achieves 93% Online Adoption and A Successful Managed Travel Program with Egencia

Lacoste engaged Egencia when it needed to rapidly move from an unmanaged travel model to a managed, self-booking program. Travel Manager Fernando Renteria was tasked with launching a new travel program within a week to reduce the time he spent managing travel, improve visibility into spend, ensure traveler compliance, introduce pre‑trip approvals, and enable central billing so store employees wouldn’t have to pay upfront for trips.

Egencia stood up Lacoste’s program in seven days and delivered a seamless rollout with 93% online adoption, 24/7 agent support, and real‑time reporting. The program cut air costs (airfares 23% below the industry average), saved roughly four weeks of travel‑management time per year, enabled instant mobile pre‑trip approvals, and used central billing to open travel and career opportunities for retail staff.

Lacoste

Fernando Renteria

Retail Operations Manager and Travel Manager