Case Study: Informa achieves real-time traveler visibility and enhanced traveler safety with Egencia

How an international juggernaut put the safety of its travelers first

Informa PLC, a FTSE 100 exhibitions, events and publishing group with about 7,500 employees across 20+ countries, faced a major duty-of-care challenge: reliance on 30 different travel management providers left the company without consolidated visibility of where travelers were, limited reporting and spend oversight, and inconsistent, policy-compliant booking tools — including a need for an app for bookings in remote locations.

Egencia consolidated Informa’s international travel into a customized online booking suite that provides 24/7 emergency support (with an app callback option for US travelers), real-time travel intelligence and alerts, and an interactive traveler-tracking map plus In-Progress reports showing who is traveling and their flights, hotels and car rentals. The platform enabled Informa to confirm the safety of staff quickly during a London Bridge attack the same night it occurred and has delivered noticeably improved traveler visibility and emergency response capability.

Informa

Melissa Willock

Head of Travel Management