Case Study: Three.com achieves 97% travel-policy compliance and 70% online adoption with Egencia

3 Realises 97% Travel Policy Compliance and 70% Online Adoption

3 is a UK mobile operator with nearly 1,000 users and significant international air travel. After seven years with an incumbent supplier, a travel review found opportunities to cut costs, tighten policy and approvals, improve service and technology, and secure better supplier deals — leading 3 to run an RFP and select Egencia as its travel management partner.

Egencia rolled out a centralized program (live in six weeks), integrated 3’s travel policy into an online booking portal with automated approval workflows, consolidated negotiated air and hotel rates, and provided reporting, sourcing support and user training. Within months online adoption climbed to about 70% and in‑policy air bookings reached 97%; negotiated hotel contracts reduced average daily rates by over 20% and Egencia secured multiple route deals and exclusive hotel rates.

Three.com