Case Study: Suttons Motors Group reduces payment errors with Eftsure

How a large organization is minimising its risks of fraud and error, all while continuing to foster a familial workplace that centers people and relationships

Suttons Motors Group, a family-owned automotive retail group with over 1,200 employees, faced significant financial risk from manual processes in its accounts payable department. Their practice of manually validating payee bank details via phone or email was prone to human error, a point proven when a simple data entry mistake led to a $63,000 payment being sent to the wrong account. This incident prompted the search for an automated solution, leading them to the vendor Eftsure.

The group implemented Eftsure’s automated payment verification solution, which integrates directly with their existing systems. The platform automatically cross-references payment details against a proprietary database, flagging any discrepancies before funds are released. As a result, Suttons has completely prevented further erroneous payments, saved considerable time on supplier onboarding, and added a powerful layer of protection against fraud. Eftsure provided the visibility and assurance the financial team needed without requiring additional resources.

Suttons Motors Group

Vartkes Moskofian

Group Financial Controller