Case Study: Transactel achieves confidential, scalable global training and streamlined course administration with eFront

Transactel - Customer Case Study

Transactel, the largest call center in the Central American region with a rapidly growing workforce (6,200 employees and expanded further through a TELUS partnership), needed a global training platform that could scale (supporting 5,000 users at a time), enforce strict TELUS International confidentiality rules, and manage skills and organizational structure across multiple departments. To meet those needs they selected eFront, initially using the Community edition and later upgrading to eFront Enterprise for its multi-user privacy controls and skill-management capabilities.

eFront implemented a scalable LMS solution that tracked scores from native quizzes and SCORM content, allowed administrators to assign courses to specific departments with just a few clicks, and preserved information confidentiality required by TELUS. As a result, Transactel achieved the required data segregation, streamlined administration, and reliable learner tracking—successfully supporting 5,000 concurrent users and delivering enterprise-level talent management functionality at a lower cost than larger LMS vendors.

Transactel