Case Study: Gateway Ticketing Systems achieves profitable, scalable multi‑modal training (60% margin) with eFront

Gateway Ticketing Systems - Customer Case Study

Gateway Ticketing Systems, Inc., a world leader in ticketing, admission control and revenue-generation software, needed a learning management solution to move Galaxy® product training beyond face-to-face sessions to self-paced, web-based instructor-led and instructor-led formats for employees, partners and customers with multiple purchasing options. To meet this need, Gateway selected the eFront LMS to support its expanding self-paced eLearning offerings and replace inconvenient instructor-only scheduling.

eFront delivered branching and branch-admin controls, PHP plugin support for custom reporting, WebEx integration for instructor-led sessions and SAML single sign-on for a seamless customer experience. In the first year 54 partner and customer organizations took courses, learners rated “What I learned will help me do my job” 4.5/5, and prepaid self-paced subscriptions already covered the annual eFront licensing cost with a 60% profit margin—making the eFront deployment more popular, useful and profitable than Gateway expected.

Gateway Ticketing Systems

Brandon Carper

Manager, Learning Solutions