Case Study: Ideagen (global software provider) achieves higher customer retention through engaging, scalable training with eFront (eLearning platform)

How Ideagen created intuitive, secure, and scalable training

Ideagen, a fast-growing software provider for heavily regulated industries (aviation, banking, life sciences, healthcare, manufacturing), faced mounting training demands as its customer and employee base expanded. Needing an intuitive, scalable and secure learning management system with multi-tenancy and data segregation to replace its limited internal platform, Ideagen selected eFront to deliver customer and employee training globally.

eFront was implemented as Ideagen’s branded “Academy,” enabling interactive courses, quizzes, reporting, certifications and customer-uploaded content while keeping each organization’s data separate and secure. Today eFront supports more than 600 Ideagen customers and over 15,000 users, streamlining access, improving training completion, boosting customer retention and allowing Ideagen to grow confidently without security concerns — a change Ideagen describes as “100 times better.”

Ideagen

Richie Hewitt

Group E-learning Manager