Case Study: DON Services achieves paperless efficiency and faster audits with eFileCabinet

Paperless Technology Helps Non-Profit Help their Community

DON Services is a western Pennsylvania non-profit that provides home- and community-based services to hundreds of adults with disabilities. The organization was heavily paper-dependent—serving over 400 people with a staff of more than 700, each employee file containing roughly 75 pieces of paper and the Payroll/HR team processing over 900 W-2s—so they turned to eFileCabinet’s document management software to modernize filing, workflows, and audits.

eFileCabinet helped DON Services scan seven years of records, eliminate 700 square feet of filing cabinets, and put workflows, alerts and e-signatures online. The result: auditors who previously spent 3–5 days in the file room were in and out in a few hours, audits have been deferred for two years, back-office efficiency improved dramatically, and the solution proved cost-effective for the organization.

DON Services

Justin Mastrantuoni

Director of Human Resources