Case Study: GSFS, Inc achieves paperless efficiency and faster client service with eFileCabinet

GSFS, Inc - Customer Case Study

GSFS, Inc. is a specialist tax, pension and Social Security planning firm for clergy that had accumulated decades of paper—more than 28 deep file-drawer equivalents—and was spending 4–8 hours per day on file retrieval and re-filing, limiting growth and forcing them to turn clients away. Needing an easy-to-use digital solution for both staff and less tech‑savvy clients, GSFS, Inc. selected eFileCabinet and its SecureDrawer portal.

GSFS implemented eFileCabinet in 2010, migrating eight years of PDFs/Word/Excel into the system (about 30 hours of drag‑and‑drop plus overnight indexing) and enabling full‑text search that reduced document retrieval from minutes to seconds. By adding eFileCabinet’s SecureDrawer for client uploads, 76% of clients used the portal for 2011 filings and 95% reported satisfaction, cutting postage/post office trips, lowering administrative burden, allowing GSFS, Inc. to take on more clients and improving productivity and revenue.

GSFS, Inc

Gregg Graening

Owner