Case Study: AMES Recordkeeping Services achieves paperless efficiency and secure cloud backup with eFileCabinet

AMES Recordkeeping Services - Customer Case Study

AMES Recordkeeping Services, which handles billing, recordkeeping and back-office accounting for nearly 600 small- and medium-sized clients, needed a mobile, reliable electronic document management system after its previous online filing solution lost documents, grew costly, and proved hard to use. In 2011 AMES implemented eFileCabinet’s electronic document management software (desktop edition, later using its cloud backup and Mobile App) to centralize files, improve access from multiple offices and home locations, and reduce paper dependency.

eFileCabinet supplied cloud backup, robust search/retrieval, a Mobile App, and responsive support, enabling AMES to eliminate 60% of filing cabinets and offsite storage, reduce paper from about three cases per week to less than two cases per month, and restore all data in two days after an internal server crash. Since adopting eFileCabinet AMES reports never losing a document, immediate mobile access for staff, and fast customer support (often reaching a live representative within two minutes), improving efficiency and client service.

AMES Recordkeeping Services

Yvonne Thompson

President