Case Study: The Very Group transforms service management with Eficode and Jira Service Management

The Very Group automates 1,000 monthly queries in 90 days with Eficode

The Very Group, a major digital retailer with an internal finance company, faced the challenge of modernizing its IT service management after a decade of outsourcing. Their outdated, clunky system did not align with their innovative identity, so they partnered with Eficode to find a user-friendly solution, which led them to implement Jira Service Management.

Eficode implemented and configured Jira Service Management, providing essential training and coaching. This enabled The Very Group to achieve a 4.9/5 satisfaction score, automate 1,000 monthly customer queries, and independently establish new processes for teams like People and Finance, ensuring compliance and greatly improving the customer experience.

The Very Group