Case Study: Sweden’s Largest Trade Union achieves efficient, traceable issue tracking with Jira Service Management and Eficode

Sweden’s Largest Trade Union implements Jira Service Management in just over 2 months with Eficode

The customer, one of Sweden's largest trade unions, required a modern and traceable issue tracking system to optimize its IT service management. Facing a tight schedule, the union needed a scalable platform that could integrate with external partners. They partnered with vendor Eficode to implement a solution using Jira Service Management.

Eficode implemented Jira Service Management, reworking the service catalogue and setting up native integrations with supplier systems to automate workflows. This provided a highly intuitive user experience and streamlined operations for agents by drastically reducing handling times. The result was a secure, scalable foundation that reduced the union's reliance on consultants and allowed for future expansion.