Case Study: Supercell boosts IT support efficiency with Eficode's AI-driven automation

Supercell cuts manual IT support by 40% with Eficode

Supercell, a leading global mobile game developer, faced a challenge where its small IT support team was overwhelmed by a high volume of repetitive access requests submitted via Slack. This manual triage process was time-consuming and hindered the team's ability to focus on strategic initiatives. To address this, Supercell partnered with vendor Eficode to enhance its IT service management.

Eficode implemented an AI-driven automation solution integrated with Jira Service Management and Slack. This system used large language models to automatically detect, categorize, and process access requests, significantly reducing manual intervention. The results for Supercell were immediate, with 40% of previously manual access requests now handled automatically. This freed up IT resources, led to faster ticket resolution, and improved user satisfaction, allowing the team to focus on more complex projects.

Supercell