Case Study: Sport-Thieme achieves a smoother Jira Service Management cloud migration with Eficode

Sport-Thieme saves 70% of JSM work with Eficode

Sport-Thieme, Germany's leading mail-order retailer for institutional sports equipment, faced the challenge of migrating its on-premise Jira Service Management (JSM) instance to the Atlassian Cloud with minimal disruption to its daily operations. They partnered with vendor Eficode to manage this transition and to optimize their processes to fully benefit from the cloud platform.

Eficode implemented a phased migration and reorganized Sport-Thieme's systems for greater efficiency, successfully completing the technical move within a tight 24-hour window with no downtime. The results included streamlined processes with new automations and custom forms, saving the lead administrator at least 70% of their previous workload. Eficode also equipped the IT team with valuable ITIL knowledge for effective in-house system management.

Sport-Thieme