Case Study: KONE improves user-centric digital experiences with Eficode

KONE improves people flow with Eficode’s research across 4 cities and 1,500 respondents

KONE, a global leader in the elevator and escalator industry, required additional resources for time-critical projects to enhance its customer-facing digital user interfaces and further improve the overall customer experience. They sought a trusted partner to provide support and team flexibility, leading them to work with Eficode on UX/UI design and research.

Eficode developed and enhanced the KONE Online customer portal and KONE Mobile application, in addition to conducting user research such as a large survey on office building lobbies. The solution provided KONE with a flexible, long-term partner, freeing up their internal resources and ensuring their mobile app and online experience remained optimal. Eficode helped elevate KONE's UI design, resulting in user-friendly products that are a pleasure to experience.

KONE