Case Study: FARO Technologies achieves unified Atlassian Cloud efficiency with Eficode

FARO Technologies unifies Atlassian Cloud and cuts complexity with Eficode

FARO Technologies, a global technology company specializing in 3D measurement and imaging, faced inefficiencies from multiple, fragmented Atlassian Cloud sites. This led to duplicated efforts, siloed workflows, and increased costs across its IT, Marketing, and R&D teams. To address this challenge and replace their existing ITSM tool, they partnered with Eficode.

Eficode consolidated FARO's multiple Atlassian Cloud sites into a single Jira and Confluence Cloud instance and implemented Jira Service Management to replace ServiceNow. This solution provided significant efficiency gains, cost savings, and improved cross-team collaboration and visibility. The unified environment also established a foundation for future automation and empowered FARO's internal teams through a "learn by doing" approach for long-term maintainability.

FARO Technologies