Case Study: Autoklinikka boosts customer experience with Eficode

Eficode’s expertise to support the development of customer experience

Autoklinikka, Finland’s leading body repair chain and part of the Nordic Werksta Group, wanted to improve customer experience while supporting rapid business growth across more than 50 repair shops. Its ERP system was business-critical, but the company had limited resources for development and maintenance, along with weak documentation and testing, making it difficult to scale efficiently.

Eficode began by performing a maintainability assessment and then took over maintenance and further development of Autoklinikka’s ERP on AWS. Eficode improved data security, functional stability, automation, and integrations, while continuing application management support. As a result, Autoklinikka freed up internal resources, reduced human error, improved employee job satisfaction, and further strengthened already high customer satisfaction, with the system’s lifecycle secured for the future.

Autoklinikka

Patrik Puskala

Chief Executive Officer