Case Study: Car Benefit Solutions achieves faster, more visible service management with Eficode and Jira Service Management

Car Benefit Solutions saves 5–20 minutes per ticket with Eficode

Car Benefit Solutions (CBS) faced a challenge with disconnected workflows between YouTrack and Azure DevOps, which created poor visibility for business stakeholders and required manual syncing of tickets. To build a sustainable service management capability, the company partnered with vendor Eficode for a solution.

Eficode implemented a rapid Jira Service Management solution using its Total Support coaching model. This collaborative approach provided CBS with full internal ownership of the platform. The measurable impact included saving 5–20 minutes per ticket, achieving unified visibility across teams, and enabling the internal team to confidently build and manage workflows independently.

Car Benefit Solutions