Case Study: Alt HAN Co optimizes service management with Eficode

Alt HAN Co optimizes Jira Service Management with Eficode for 5% of GB properties

Alt HAN Co, a not-for-profit company ensuring smart meter connectivity for hard-to-reach UK homes, faced challenges with its internally built Jira Service Management setup. The system lacked the structure, scalability, and alignment needed for their evolving business needs, so they sought a strategic partner. They engaged Eficode for expert guidance to optimize their service management environment while building their own internal capability.

Eficode implemented a collaborative partnership, providing a full review and tailored recommendations. They helped build a complete internal service management solution, including a detailed service catalog, using creative workarounds to handle asset management without needing a license upgrade. This resulted in streamlined processes, greater operational efficiency, and cost savings for Alt HAN Co, transforming their service delivery and providing a foundation for continuous growth.

Alt Han Co