Case Study: Vivest improves customer relations and 360° service tracking with efficy

Vivest - Customer Case Study

Vivest, a social housing company and subsidiary of the Action Logement Group, needed a CRM solution to support its strategic shift towards prioritizing customer relations. The company launched a call for tenders and selected the platform from vendor Efficy for its ergonomics, integrated marketing features, and good price positioning.

The Efficy solution provided a centralized tool for managing all customer and service provider interactions, offering a complete 360° view. This implementation helped Vivest achieve a 35% rate of requests processed at first contact and enabled them to conduct annual customer satisfaction surveys to better understand tenant needs.

Vivest

Sébastien Polis

Head Of Asset Management & Quality Of Service Provider