Case Study: Accedis improves customer relationship management with efficy

Rely on Efficy CRM to improve the quality of your customer relationships

Accedis, a company providing IT professionals to the financial sector, faced the challenge of replacing its outdated CRM, particularly during a move to new offices. They sought a fully cloud-based solution that could be implemented quickly and was dedicated to managing relationships with their diverse base of over 1,000 customers. They selected the efficy platform to address this need.

The implementation by efficy was smooth, with all data successfully migrated. The intuitive system, particularly its 'atomic model', provided a 360-degree customer view, eliminating duplicates and improving efficiency. efficy’s solution significantly improved the quality of customer relationships for Accedis by enabling better tracking of interactions and facilitating more personalized, GDPR-compliant marketing, which helped to build greater trust with their clients.

Accedis

Mark Balogh De Galantha

Commercial Director