Case Study: Ixoconcept improves customer service and order management with efficy CRM

Ixoconcept - Customer Case Study

Ixoconcept, an expert in the loyalty, e-commerce, and fulfillment sector, faced challenges with disorganized data and inefficient processes. Information was siloed in individual employees' heads or hard drives, making it difficult to find customer and project details and track complaints for their ISO 9001 certification. Their manual systems for communication and return goods administration caused delays and potential errors, leading them to seek a solution from vendor Efficy to professionalize their operations.

By implementing Efficy's CRM solution, Ixoconcept integrated their webshops, email, and business software into a central system. Efficy automated workflows for ticket management, complaint resolution, and return goods, providing full visibility and ensuring timely customer communication. The results included a return on investment within months, significantly faster access to information, and a structured platform that supports their high service level and ISO certification. Ixoconcept's manager also praised Efficy for its user-friendliness, fair pricing, and approachable support team.

Ixoconcept

Ronald Assmann

Manager Purchasing And Logistics