Case Study: hub.brussels improves information sharing and reporting with efficy CRM

hub.brussels - Customer Case Study

hub.brussels, an organization that helps businesses develop and grow their activity, needed a solution to keep track of the businesses it was monitoring and to encourage them to seek help. Their challenges included sharing information internally, reporting on their actions, and optimizing collaborative work. They turned to their long-term partner, Efficy, for its CRM solution.

By implementing Efficy's CRM, hub.brussels achieved better information sharing and productivity. The platform provided essential reporting on actions taken and improved collaborative working with shared calendars and files. The next evolutions for the Efficy solution include implementing advanced reporting with QlikView, optimizing marketing campaigns via Flexmail, and sharing information with other regional institutions.

hub.brussels

Catherine Jansen

Director Governance And Internal Control Department