Case Study: Espacil Habitat improves tenant request management with efficy

Espacil Habitat - Customer Case Study

Espacil Habitat, a manager of over 20,000 social housing units, faced the challenge of efficiently handling thousands of monthly tenant requests with an obsolete CRM system. They needed a modern solution to centralize interactions, reduce processing times, and provide consistent service. They chose the CRM platform from vendor Efficy to address these needs.

The Efficy solution provided a user-friendly and modern CRM that automated processes and included a shared knowledge base for all employees. This implementation resulted in a greatly reduced average request processing time and more consistent answers for tenants. Measurable impacts include successfully managing between 2,500 and 3,000 requests every month with improved efficiency.

Espacil Habitat

Philippe Cloarec

Head Of Tenant Management