Case Study: Amma streamlines claims processing and reduces administrative burden with Efficy CRM

Amma - Customer Case Study

Amma, a Brussels-based mutual insurance company, was challenged by manual, paper-intensive processes that slowed down customer service and claims resolution. To raise policyholder satisfaction and reduce administrative burdens, Amma needed a way to manage vast numbers of documents with greater speed and accuracy. They turned to their existing vendor, Efficy, to optimize their customer relationship management.

Efficy implemented its CRM platform to centralize all policy, contract, and claims documents, linking them to key entities for a single customer view. The solution automated workflows, converting emails and documents into tasks without manual intervention, which streamlined operations across sales, administration, and claims departments. As a result, Amma achieved significant gains in case resolution times, reduced operational costs, and made substantial progress toward its long-term goal of becoming a paperless office.

Amma

Jeffrey Chmielecki

Commercial Analyst