Case Study: FusionNet achieves 300% faster DNS performance and reduced customer churn with EfficientIP SOLIDserver

Improving ISP Customer Experience With Scalable High Performance DNS

FusionNet, a Class A ISP serving residential and enterprise customers across northern India, struggled with a limited legacy DNS setup that could not scale with rapid subscriber growth. Slow query resolution and frequent outages forced reliance on third‑party DNS, created security and regulatory compliance gaps, overloaded support teams, and drove up customer churn.

FusionNet deployed EfficientIP SOLIDserver virtual appliances with built‑in DNS Firewall and SmartArchitecture templates, plus staff training, to deliver high‑availability, policy‑driven DNS management. The rollout boosted DNS request handling by over 300%, simplified administration and delegation, ensured automated domain blocking for compliance, strengthened security, and reduced churn while providing the scalability needed for future expansion.

FusionNet

Pankaj Nagpal

Chief Technical Officer